Clients are advised to document the process of opening the package to raise any disputes.
Different Brand
While our goal is always to send you the exact brand you ordered, sometimes unexpected market shortages can occur. Here's how we handle such situations:
Equivalent Brand: If your selected brand is not in stock, we will provide a brand of equivalent or superior value.
Generic Brand: Or, with your consent, we will substitute a generic brand and reimburse the price discrepancy in store credit.
Your satisfaction is our priority, and we'll always keep you informed and involved in any product-related decisions.
Damaged or Expired
In the event that a package is received with items that are either damaged or expired, the client has the option to request a reimbursement for the value of the affected items or to have said items reshipped at no extra expense.
When contacting support, for products that are:
Damaged: Include a picture of the damaged product.
Expired: Include a picture of the label, showing any batch numbers.
Missing
All warehouses have a strict policy of not reshipping items in the event of missing items, as this practice is susceptible to exploitation.
Submit any evidence you may possess when reaching out to our support team. Please note that the resolution of the issue will be determined at our discretion.